Frequently Asked Questions
Your satisfaction is at the heart of what we do. We’re committed to providing dependable, high-quality cleaning services that leave every space feeling fresh, comfortable and cared for.
What cleaning services do you offer?
We provide a range of professional cleaning services designed for homes, businesses and properties. Our services include apartment cleaning, office cleaning, move-in and move-out cleaning, window cleaning and Airbnb cleaning.
If you’re unsure which service is right for you, get in touch and we’ll be happy to discuss your requirements
If you’re unsure which service is right for you, get in touch and we’ll be happy to discuss your requirements
How do I book a cleaning?
Booking is simple. Click “Make Appointment” on our website and provide your details and cleaning requirements. You can also contact us directly if you’d prefer to discuss your needs before booking.
Do I need to provide cleaning equipment?
We can discuss equipment and product requirements when you book. If you have specific products or equipment you’d like us to use, please let us know in advance.
Can I request a specific cleaning service or focus area?
Absolutely. Every property is different, so if there are particular rooms, surfaces or areas you’d like us to pay special attention to, let us know when booking.
How do I cancel or reschedule a clean if I am sick or something comes up?
We understand that plans can change. If you need to cancel or reschedule your cleaning, please let us know as soon as possible and we’ll do our best to accommodate you.
For the smoothest service, we kindly ask customers to provide as much notice as possible. Any applicable cancellation or rescheduling charges will be explained clearly at the time of booking.
For the smoothest service, we kindly ask customers to provide as much notice as possible. Any applicable cancellation or rescheduling charges will be explained clearly at the time of booking.
What cleaning products will you be using?
We use professional cleaning products selected for their effectiveness while being suitable for the surfaces and areas we clean.
If you have a preferred product, specific requirements, allergies or sensitivities, please let us know when making your booking. We’re happy to discuss your requirements and agree on the most suitable approach before we begin.
If you have a preferred product, specific requirements, allergies or sensitivities, please let us know when making your booking. We’re happy to discuss your requirements and agree on the most suitable approach before we begin.
Why should I choose Sere Cleaning Services?
At Sere Cleaning Services, we believe a great clean starts with great service. As a newly established company, we’re focused on building our reputation through reliability, attention to detail and customer care. We take the time to understand what you need and approach every job with the same commitment to delivering a high standard of clean.
Our promise is simple: arrive prepared, treat your space with care and leave it looking fresh, clean and well cared for.
Our promise is simple: arrive prepared, treat your space with care and leave it looking fresh, clean and well cared for.
Do I have to do anything to prepare for my cleaning service?
There’s no need to do any major preparation. We simply recommend putting away personal or valuable items and clearing any areas you would like us to clean so we can work efficiently.
If there are particular areas you’d like us to focus on, or anything you would prefer us to avoid, just let us know before or at the start of your appointment.
Then leave the cleaning to us.
If there are particular areas you’d like us to focus on, or anything you would prefer us to avoid, just let us know before or at the start of your appointment.
Then leave the cleaning to us.
How do I pay for my cleaning services?
Payment arrangements will be confirmed when your cleaning is booked. We aim to keep the process simple and straightforward, with the agreed price and payment method made clear before your appointment.
If you have any questions about payment or pricing, please contact us and we’ll be happy to help.
If you have any questions about payment or pricing, please contact us and we’ll be happy to help.
Looking for the cleaning service in New York? Contact us now!
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